121 Customer Insight to Adopt Investors in People Framework
one2one - Manchester contact centreAs part of one2one’s commitment to improve and involve everyone in the company, we are adopting the Investors in People framework...
View ArticleLive Web Chat Outsourcing
one2one - Manchester contact centreMany company – especially retail – websites will find it increasingly important to have a live web chat function to: Increase sales – proactively engaging with...
View ArticleField Sales Management Software now available
one2one - Manchester contact centreOur field sales and service software application is now available for demonstration. If you outsource appointment setting and have a field based sales or customer...
View ArticleCall centre metrics – how to measure your outsource partner
one2one - Manchester contact centreThe service you employ your outsource partner to fulfil – beit lead generation, appointment setting or customer service functions will determine how you measure the...
View ArticleTerritory and prospect management software
one2one - Manchester contact centreone2one have developed software to support lead generation and appointment setting services, specifically when field based teams are being used to convert the leads....
View ArticleOutsourcing Customer Contact and the TPS rules
one2one - Manchester contact centreThe telephone preference service is a way for people to register their phone number and avoid un-solicitated phone calls. Marketing companies use the TPS list to...
View ArticleMulti-channel contact centre in Manchester online and offline services
one2one - Manchester contact centreHi all, we’ve been updating the website recently with the additional services we are now offering current and new customers: It highlights how we are using online...
View ArticleCombining online lead generation with call centre services
one2one - Manchester contact centreTargeted B2B sales lead generation, online and live Combine online lead generation with contact centre qualification. Using the power of LinkedIn to identify your...
View ArticleOutsourcing a prospect data build
one2one - Manchester contact centreone2one has relationships with a wide range of data suppliers but we are often faced with the situation where the data appropriate for a campaign is just not...
View Article121 customer Insight has been recognised as an Investor in People
one2one - Manchester contact centre121 Customer Insight Ltd, a specialist contact centre based in Salford Quays, has been awarded the Investors in People Standard, demonstrating their commitment to...
View Articleone2one solution for managing your field sales teams
The one2one Blog Manchester based call centre, one2one customer insight, have started testing their new ‘prospector’ software within 3rd party contact centre’s. Companies that employ between 1 – 1000...
View ArticleSpecialist appointment setting complete with FREE bespoke CRM software
The one2one Blog Combining our ability to target and contact potential clients for niche services, with our in house developed software means you get an integrated service for less than going to 2...
View ArticleInvestors in People progress since registration
The one2one Blog Since becoming IIP (Investors in people) accredited we have put together the below initiatives to start getting people more involved: Completed a number of staff surveys Carried out a...
View ArticleOutsourced Call Centre Quality Management
The one2one Blog 121 Customer Insight (one2one) in Manchester have launched a new service offering Outsourced Quality Monitoring for call centres. Our experienced quality management teams are a perfect...
View ArticleGaining Customer Feedback from the Silent Majority.
The one2one Blog It is critical to know exactly what your customers think about you; do they recommend you? What do they think you could do better? Talking to your customers improves loyalty and helps...
View ArticleB2B Appointment Setting for Banks and the Finance Sector.
The one2one Blog one2one use fresh thinking to generate value from customers, challenge assumptions and develop new ways to do things. Our methods combine outstanding people and bespoke practices in...
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one2one are proud to be Net Promoter Certified
The one2one Blog The Net Promoter Certification course is the only Net Promoter course in the world and is the gold standard in customer experience management. Developed by Satmetrix, Bain &...
View ArticleEasy and quick way to gather your Net Promoter Score
The one2one Blog one2one have recently become Net Promoter Score accredited, which means we can setup and deliver your research, quicker and for a lot less effort than doing it yourself. We have the...
View ArticleInnovation: Software and data services to support business development
The one2one BlogHere at one2one, our business development methods combine outstanding people with bespoke practices in the contact centre. We also provide insight from data strategies to help maintain...
View ArticleLow Cost, High Value NPS for SME’s
The one2one BlogAt one2one we look to offer an array of packages for companies looking to embark on a Customer Research campaign, to suit a variety of budgets and requirements. We pride ourselves on...
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